FAQs

Q?Is there a delivery charge?

Yes, we deliver in the city of Lubbock for 10.00. Delivery within 20 miles of Lubbock $20.00, 30 miles $30.00 beyond 30 miles please call our office for delivery on all of our balloon bouquets.

For balloon décor it is based on what we are delivering and where the location is. In the city of Lubbock, we delivery for free on balloon décor as long as the order is 149.00 or greater. The order of $149.00 is for balloon décor or rentals only.

Q?How far in advance should I place my order?

We always offer same day service, however it is advisable to place all orders at least 2 days in advance to guarantee items are in stock.

Q?Can I add specific balloons from other arrangements you sell to an existing bouquet?

Yes, All custom orders must be placed over the phone with our office 806-543-6800

Q?Can I choose an exact delivery time for my order?

Yes, Please put it notes on the cart checkout or in the personalize section. You can also call our office and let us know… 806-543-6800

Q?What is your substitution policy?

We will always call you when we need to substitute anything. This will allow you to make a choice of what you want.

Q?Can you come visit the event location?

Yes, please call our office to setup a time 806-543-6800

Q?Can you deliver to hospitals?

Yes, however all the local hospitals do not allow latex because of allergies. We do Mylar balloon bouquets for the hospitals. Remember to add candies or a plush animal to your bouquet!

Q?What is Hi-Float? How long will balloons float?

Hi-Float is a liquid sealant used to coat the interior surface of latex balloons and reduces the speed at which helium escapes through the latex skin. It can increase the float time by several days. Hi-Float is non-toxic and water soluble.

11″ latex balloons will float for 15-20 hours or 3-5 days when treated with Hi-Float. Mylar balloons will float for up to one week.
Float Time, Precautions, & Balloon Care
FLOAT TIMES FOR MYLAR BALLOONS
In optimum environments, mylar (foil) balloons will remain full and taut for 3-5 days. They will continue to float for two weeks or longer. Air-conditioned air may cause these balloons to shrivel, but they will return to a normal state when exposed to warmer air.

FLOAT TIMES FOR LATEX BALLOONS WITHOUT HI-FLOAT® TREATMENT
16-inch latex balloons will float indoors for 30-40 hours.
11-inch latex balloons will float indoors for 12-20 hours.
Float times may be reduced significantly if balloons are used outdoors or at elevations higher than sea level.

HI-FLOAT® TREATMENT
Latex balloons, used indoors and out of direct sunlight, will usually float for at least 3 days if treated with Hi-Float®, a non-toxic sealant which coats the inner wall of the balloon. Float time may be reduced significantly in unusually warm, unusually cool, or very humid environments, and at elevations significantly above sea level.
Any bouquet or balloon which includes the letters HF in the product number are automatically treated with Hi-Float® without an additional charge. Bulk orders of latex balloons purchased online include Hi-Float®. Bulk balloons can be purchased by phone without Hi-Float®.

EFFECTS OF ELEVATION, SUNLIGHT, AIR CONDITIONING, AND WIND
On hot days, in direct sunlight, balloons may pop within an hour. The same result can occur indoors if balloons are exposed to direct sunlight through windows.

Very cool environments may cause helium molecules to shrink, reducing the size and float time of balloons.
Indoors or outdoors, the constant flow of air around a balloon will increase the speed at which helium molecules escape through the wall of the balloon, resulting in reduced float time.

A WARNING ABOUT FLOATING BALLOONS ON CEILINGS!
Static and invisible fibers on ceilings can cause balloons to pop. Allow your balloons to remain tied to an anchor for at least five hours before releasing them to the ceiling. This allows the balloons to shrink enough so that the skin becomes thicker and tougher. After five hours, take 2-3 balloons and rake them across the ceiling. If these do not pop, it should be safe to release additional balloons. If they do pop, allow additional time and run the test again.

SAFETY PRECAUTIONS
A. Do not breathe helium from a balloon. Helium is not toxic nor flammable, but breathing it can result in asphyxiation (loss of consciousness due to insufficient oxygen).
B. Do not release mylar (foil) balloons outdoors. Power failures can result if these balloons become entangled in electric lines.
C. Popped latex balloons present a choking hazard for small children. Do not leave small children unaccompanied with latex balloons.